Nobody
takes your personal privacy more seriously than NorthWest Bank & Trust.
Confidentiality is an important foundation in our mission statement.
We do not sell customer information or share it with organizations
outside of NorthWest Bank & Trust without your permission.
Simply put, there is no "third party" in our relationship
with you. We understand and respect your expectations regarding
privacy. Only you can authorize us to share personal information
with a third party who intends to offer you a product or service.
Confidentiality also means protecting your financial information.
We have physical, electronic, and organizational safeguards
in place to protect customer information. We continually review
our policies and practices, monitor our computer networks,
and test our security in order to ensure the confidentiality
of customer information.
Protecting Information
At NorthWest Bank & Trust, we are committed to protecting the information
you provide to us. The information we request is used to provide our customers
with superior service and convenient access to the right products and services.
We recognize that our customers have high expectations regarding the use of
their information. Therefore, we at NorthWest Bank & Trust are committed
to the following set of principles:
· We
share information regarding customers within our bank and affiliated
companies only in accordance with strict internal security
standards, confidentiality policies, and applicable law.
· We
hold our employees fully accountable to those standards, policies,
and laws.
· We
do not share information about our customers with other companies
except in order to conduct our business, comply with applicable
law, protect ourselves and our customers against fraud, or
to make available special offers of products and services that
we think may be of interest to our customers. We may also provide
information to regulatory authorities and law enforcement officials
in accordance with applicable law.
· We
have established high standards for protecting information
regarding our customers from unauthorized alteration or destruction.
· We
investigate customer inquiries regarding information received
from NorthWest Bank & Trust (or from a credit bureau reflecting
information provided by NorthWest Bank & Trust) that the
customer believes to be inaccurate or incorrect. Customers
should notify us if they receive information regarding their
NorthWest Bank & Trust account(s) that they believe to
be inaccurate.
When is personal information collected online?
Applications:
When
you apply for either a deposit account or a loan, or when you
enroll in Internet Banking, you will be asked for personal information
in order to process your application. The bank and its business
partners who will help provide you with the requested product
or service may retain this information.
Internet Banking and Bill Paying:
When
you bank online with Online Banking or use the bill paying feature
offered by NorthWest Bank & Trust and our business partner
who helps us deliver these services to you, we will have access
to your business information. This information is retained on
either the bank's or our partner's systems in order to provide
you with the services you have requested.
E-mail:
When you send us an e-mail, we will retain the content of your e-mail, your
e-mail address, and our response in order to handle any follow-up questions
that you may have.
Can I be taken off any solicitation lists?
Sometimes we send our customers information about products and services
that we think will be of interest to them. If you do not wish
to receive this information, please call us at 770-917-9191
Can I check my personal information to see if it is correct?
If you have any reason to believe that your personal information
retained at NorthWest Bank & Trust is inaccurate, please
call us at 770-917-9191. We will investigate the problem and,
if appropriate, update the bank's records.
As we move forward in developing new products and services in an
era of vast technological change, we will continue to maintain
our dedication to ensuring that customer information is properly
used and appropriately safeguarded.
If you have any questions that were not answered by this section,
please send us an e-mail at customerservice@northwestbank.net.
Official NorthWest Bank & Trust Privacy Policy
"We", "our",
and "us", when used in this policy, mean NorthWest
Bank & Trust. When we use the words "you" and "your" we
mean the following types of customers:
· All
of our consumer customers who have a continuing relationship
with us such as:
- Deposit account
- Loan account
- Safe deposit box
- Retail installment contract we hold and service
- All former customers
Information That We Collect
We
collect nonpublic personal information about you from the following
sources:
· Information
we receive from you on applications or other forms
· Information
about your transactions with us
· Information
about your transactions with nonaffiliated third parties
· Information
from a consumer reporting agency
Confidentiality
We do NOT disclose any nonpublic personal information about you to anyone,
except as permitted by law. This might include disclosures necessary to
service your account, perform joint marketing, or prevent unauthorized
transactions.
We will tell you the sources for nonpublic personal information
we collect on our customers. We will tell you what measures
we take to secure that information.
We restrict access to nonpublic personal information about you to
those employees who need to know that information to provide
products or services to you. We maintain physical, electronic,
and procedural safeguards that comply with federal standards
to guard your nonpublic personal information.
If you decide to close your account(s) or become an inactive customer,
we will follow the privacy policies and practices as described
in this notice.
Important Financial Privacy Terms:
Nonpublic
personal information means information about you that we collect in connection with
providing a financial product or service to you. Nonpublic personal
information does not include information that is available from
public sources, such as telephone directories or government records.
An affiliate is a company we own or control, a company that
owns or controls us, or a company that is owned or controlled
by the same company that owns or controls us. Ownership does
not mean complete ownership, but means owning enough to have
control.
A nonaffiliated third party is a company that is not an affiliate
of ours. |
